The popularity of the VoIP system is increasing day by day. In the last few years, thousands of businesses have shifted from traditional landline systems to VoIP systems.
VoIP stands for Voice Over Internet Protocol with the help of a virtual phone number. In this system, there are no physical networks, and all the calling process is done virtually.
Due to this, businesses can cut their operational costs up to 50 percent of their expenses. To help you better understand the VoIP system, here are the 10 must have features of VoIP system for business:
Affordability
Most of the companies use 0333 numbers with virtual systems, such as WeNumber because of their cost-effectiveness. A virtual phone system can save them somewhere around 40-50% of their operational costs.
On the other hand, a landline number incurs multiple call charges for companies and callers as well. Many businesses were not sure about moving to a virtual phone system. However, they were surprised by the call quality of a virtual system at such an affordable price.
Custom Replies
A virtual phone system is capable of providing custom replies to your customers. You can set multiple replies to answer the queries of your customers without using your resources.
This feature can be found in most of the virtual phone systems that provide complete cloud communication solutions. Additionally, this feature helps in cutting down the operational costs of your business.
You need to research the issues of your customer and use custom replies to answer them. When used properly, they can reduce the workload of your employees and turn out as a great automation opportunity.
You can learn more about this feature by checking out the WeNumber’s guide on custom replies and automation.
Advanced Insights
Companies need relevant data to improve the customer experience. Unfortunately, most of the landline phone system does not have much data to offer. However, a virtual phone system can give some better insights into your performance with the organized data.
You can record calls and use the advanced features to understand your customer behavior. It will analyze the right time to call your customers to offer your product or services.
Additionally, you can go through some of the most common queries of your customers and discuss them with your team.
There is a lot of potential in the virtual phone system when it comes to utilizing your data. However, the ideal use of this data depends upon your business operation.
Toll Free Numbers
You can subscribe to a toll-free virtual number to improve your customer experience. The toll-free system of the virtual network is way better than the landline numbers as they provide better accessibility to your callers.
They are free to call and offer a reliable option for your customers. It is a crucial feature for your business operations because most of your customers avoid calling your support due to the calling charges.
Universal Business Number
A virtual number is not bound to a location that makes it a universal number. You can utilize this feature to run your marketing campaigns worldwide. You can get a business number registered by a service provider and market all your support with a single connection.
On the other hand, the landline phone system is way behind to provide this feature. There are many benefits of having a universal number as it makes it easier for your customers to connect with you.
On-Hold Message
Some of the customer support operations require you to put the callers on hold. It is because support executives need to look for the data that the user needs. However, there are a lot of chances that you will lose your caller on hold because they get bored after some time.
To help you out, a virtual phone system allows you to set custom music or reply. You can choose what type of music you want to set for your customers. However, there are dozens of ways to utilize that time.
For example, you can set your virtual phone number to tell your customer about the exciting offers while they are on hold.
Mobile Compatibility
Mobile compatibility is one of the most popular features of a virtual phone system. It allows you to manage your calls with your smartphone. You no longer need to stick to your desk to provide excellent customer support.
Receive the calls on your device and respond to them instantly. All the calls and messages will move to your voicemail so that you can reply whenever you want. It is a great opportunity for remote workers.
Call Recording
The call recordings of the live customer calls are crucial data for the company. These recordings are used for training and service quality purposes. A virtual phone system provides a simple and effective option to allow call recording of the live calls.
On the other hand, a landline phone system can not utilize the recordings with advanced tools. You can take the call recordings and compare them with other insights to get accurate data.
The data scientists have multiple options to utilize this data for the improvements of the customer service of the organization.
Better Connectivity
Have you ever had one of those moments when you are trying to answer your client calls, but the network keeps on hanging?
This problem is common in the landline phone system. There will be times when a landline number is inactive for several hours straight. However, a virtual number provides 99.9% uptime to offer you better connectivity.
You can answer your customer calls without worrying about the connectivity. Additionally, it can offer much better voice quality than the landline system. Voice quality is a crucial aspect for the customer support department and turns out as the main reason behind the failure of a business.
That is why most of the businesses are shifting to the VoIP system for better connectivity.
Integrations
VoIP system provides the freedom to do integrations in your phone system. The world is moving towards advanced technology, and there will always be new features in the way we communicate.
That is why a virtual phone system is designed to support the third-party integrations in your support. You can not get a feature like this in a landline phone system. It is going to offer the same old features. That is why a VoIP system is getting popular in organizations.
The latest integration in the virtual system allows you to connect your social media accounts with the virtual phone number. It helps you manage different operations with a single phone system.
Conclusion
Every business wants to make an investment that can provide benefits in short and long term goals. Getting a VoIP system for business is the first change that every business should introduce in their operations.
It has a lot of potential as a useful resource to provide better customer service to your clients. Choosing the service with the right features can help you manage your business conveniently. WeNumber is a great example of a cloud communication service that provides more value in less investment.
